Hotels.com: Book Hotels & More

1.07M reviews
Content rating
USK: All ages
50M+
Downloads
Content rating
USK: All ages
Users interact, Digital purchases
Learn more
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About this app

Find and book your perfect somewhere with the Hotels.com app.

GET REWARDED THROUGH OUR APP

- Access Member Prices* with discounts of 10% or more on over 100,000 hotels worldwide.
- Earn rewards on over 500,000 stays.
- Rewards can add up fast when you have the choice of staying at over 500,000 eligible properties worldwide—so you can get rewarded while you sleep.
- Silver and Gold members can enjoy extra perks at selected VIP Access properties.

FIND THE HOTEL THAT’S JUST RIGHT FOR YOU

- Choose from over 500,000 properties worldwide.
- Whether you’re planning a short hotel stay, last-minute weekend getaway, long holiday, business trip or anything in between, we have a property for every kind of travel.
- Enjoy the flexibility of free cancellation on most hotels**.
- Compare hotel prices, ratings and amenities side by side using our comparison tool.
- Use Trip Planner to organise your travel plans in one place. Save your favourite hotels, holiday homes, resorts and more—and share these with friends and family.
- See the hotel or holiday home location on a map and read verified guest reviews.

FAST, EASY & SECURE BOOKING ON OUR APP

- It only takes a few taps to book your hotel.
- Pay now or later on most hotels.
- Save your payment details to book future trips even faster.
- Last-minute hotel booking.

OUR APP IS YOUR PERFECT TRAVEL COMPANION

- Save your confirmation and access your hotel or holiday home booking details anytime—even offline.
- Easily manage your hotel or holiday home booking on the go.
- Contact us or the hotel or holiday home owner directly from the app.
- Opt in for push notifications and we’ll send you updates about your hotel stay.

*Member Prices are available on selected hotels to logged-in members and app users. The discount will be applied to the price of selected hotels (excluding applicable taxes and other fees). Subject to terms and conditions, see site for details. **Free cancellation on most hotels. Some hotels require you to cancel at least 24–48 hours before check-in. See property pages on our app for details. The Hotels.com app uses information for analytics, personalisation and advertising. By downloading our hotel app, you agree to our privacy and cookies policies https://au.hotels.com/customer_care/privacy.html.
Find the perfect place for your trip with last-minute hotel and travel deals!
Updated on
30 Oct 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
  • This app may share these data types with third parties
    Messages, App activity and Device or other IDs
  • This app may collect these data types
    Location, Personal info and 9 others
  • Data is encrypted in transit
  • You can request that data be deleted

Ratings and reviews

1.05M reviews
Alexandru Pisarenco
27 August 2026
the app simply doesn't work. can't log in, can't view reservations, keep getting the "oops, try later" message for 3 weeks now. tried uninstalling and reinstalling, nothing works. can't get to my booking using this app. horrible experience. edit: the website was dead, that's why the app wasn't working. still, happened 2 times in a row right before I urgently needed to access my booking information. you have to work on your availability - this is unacceptable.
5 people found this review helpful
Did you find this helpful?
Hotels.com LP
27 August 2026
Hi, we’re sorry you experienced this log-in issue – thanks for letting us know. We’re looking into this and appreciate your feedback.
Jolinda sahusilawane
17 September 2024
Worst experience ever! My booking didn’t show up on their app, but the hotel had no record of it. I was forced to pay the full amount on the spot, yet they still charged my card, claiming I received the service. They couldn't even provide proof that the money was transferred to the hotel or show an invoice. Feels like fraud! Their customer service is unreachable, and I can't even message them through the app. Absolutely unreliable and can't be trusted. Stay away from this service!
1 person found this review helpful
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Hotels.com LP
17 September 2024
Hi, we’re so sorry you’ve had this frustrating issue. We’d like to look into this for you so we can understand what happened and how we can help. We aren’t able to direct message on this platform, but if you contact us on our customer support channel on service.hotels.com, we will research the issue and help resolve.
Wi Mo
31 March 2023
Like several reviews, I have been frustrated with the app for months now. I just saw that they have a new logo so I though, there must be a new update and they finally fixed the errors. But to my disappointment, still no. (1) the layout is still bad, (2) I'm supposed to be logged in but when I actually want to book something, it asks for all my details again, (3) when I click log in, nothing happens, and there are more. Your rating has gone so bad and still you don't do anything about it!
1 person found this review helpful
Did you find this helpful?
Hotels.com LP
31 March 2023
Thank you for letting us know – we know this is frustrating. We’ve recently updated our app, and our tech team is working hard to improve the new experience. Please stay tuned for upcoming improvements and features

What's new

We continue to update our app to help you find your perfect somewhere.
Content rating
USK: All ages
Users interact, Digital purchases
Learn more

App support

About the developer
Expedia Group, Inc.
android@expediagroup.com
1111 Expedia Group Way W Seattle, WA 98119 United States
+1 206-481-0560

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