Heathrow Express
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894 reviewsinfo
USK: All ages
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100K+
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USK: All ages
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About this app
The new improved Heathrow Express app has some great features and benefits to help make planning and booking your trip quick and easy.
Personalized experience – Create an account and login to activate all the features of the app. Including presenting your travel day information with your tickets along with live train times on your home screen.
Live train times – In addition to the scheduled times and service information, you will now be able to see live train times on the day you travel, making your trip planning even easier.
Accessing tickets – Your tickets can easily be accessed and managed in one place on the app, allowing you to view upcoming tickets for travel and manage past tickets.
Manage your account – With all your details in one place, including payment options, personal details, and currency settings it’s easy to create and manage your experience how you want it.
Personalized experience – Create an account and login to activate all the features of the app. Including presenting your travel day information with your tickets along with live train times on your home screen.
Live train times – In addition to the scheduled times and service information, you will now be able to see live train times on the day you travel, making your trip planning even easier.
Accessing tickets – Your tickets can easily be accessed and managed in one place on the app, allowing you to view upcoming tickets for travel and manage past tickets.
Manage your account – With all your details in one place, including payment options, personal details, and currency settings it’s easy to create and manage your experience how you want it.
The new improved Heathrow Express app
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
Ratings and reviews
875 reviews
Kat Piechcik
- Flag inappropriate
September 5, 2026
Bought tickets for 3 people for Heathrow Express plus metro, spend over £90 and tickets were unavayo pock up at the mashine, Heayhrow Express employe wasn't able to colect them too he sold us new tickets.told us to wait 2 days and ask foe refund as refund option at the app wasn't avaliable at that time. e-form asking for ticket number and we don't have it as we couldn't colect this asnd refund was rejected. we paied twice! no cutomer service number nothing,.just silly e-form. Avoid !
Heathrow Express - Developer Account
October 7, 2026
Thank you for taking the time to provide a detailed description of the issue. We'd like to look into this further and assist you directly. Please contact our Customer Centre via https://www.heathrowexpress.com/contact-us and our team will be happy to investigate and help resolve the problem.
Margo Langford
- Flag inappropriate
June 30, 2026
App FAQs state you can use the Railcard (for discounts) if you book online but there's no menu option to do that when you try to book. Big time suck scouring how to.
Lee Mac
- Flag inappropriate
September 22, 2026
Should be £10 on tap on all day and all night £15 tops £25 is a rip off compared to other European country's where they earn more than the average Britt so no excuse, it actually works out cheaper for me and my wife if we book a Uber if we are both traveling by the time we add in tube . Also the option picking the direction is stupid is the same cost going or coming back, why not just buy trips one or two instead, I accidently booked the wrong direction going out coming in once a waste of money.
What’s new
Planning your trips just got smarter!
You can now seamlessly add your journeys to your favorite calendar app, helping you stay organized and never miss a step in your travels.
Stay on top of your tickets!
With new push notifications, you’ll receive timely reminders and updates about your tickets, so you’re always prepared and ready for your journey.
Improved performance and stability
We’ve resolved minor glitches and enhanced overall app stability for a smoother experience.
You can now seamlessly add your journeys to your favorite calendar app, helping you stay organized and never miss a step in your travels.
Stay on top of your tickets!
With new push notifications, you’ll receive timely reminders and updates about your tickets, so you’re always prepared and ready for your journey.
Improved performance and stability
We’ve resolved minor glitches and enhanced overall app stability for a smoother experience.
USK: All ages
Learn moreApp support
phone
Phone number
+443456001515
About the developer
HEATHROW EXPRESS OPERATING COMPANY LIMITED
bruce.morrissey@heathrow.com
The Compass Centre
Nelson Road, Heathrow Airport
HOUNSLOW
TW6 2GW
United Kingdom
+44 7808 116109