
Clo Ckwork
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The app is quite poor: updates on figures (consumption, pv production, grid, bsttery) are extremely slow and never in real time. The battery frequently loses its internet connection (at least thats the error message). When it is online, the visible charge/discharge data can serve as a workaround. The clearest evidence of the engineers’ shortcomings is that the system pauses PV production lasting 2–3 minutes whenever the battery switches modes (modes that users can configure).
1 person found this review helpful

Anna McElfresh
I thought the app was proving pretty useful, but most of what I see here is not offered in the app we are using and I have auto upgrades on. My biggest complaint with the app is that every time I want to check my inverter I have to physically go outside and scan the code; why doesn't it keep the information? Also, it would be nice to have an explanation of why are production is not the average of the day, week, month, or year; to help ID damage. For example: more cloud cover, storms, snow, etc.
15 people found this review helpful

Lance MacLean
No one to support. App uses chat bot that has simple to follow instructions, but it didn't help me to get the app to display power production. I reset router. I scanned the QR code on the inverter and followed instructions. app says I'm connected, but no data. can't get anyone to help fix this and I've been trying for 3 weeks now. your customer service sucks!
13 people found this review helpful