TIER - Unlock Your City

Beware: the app sometimes hangs for no reason and you can't activate a scooter. Neither by scanning, nor by entering the digits. First the support tells you to walk 20 minutes to the next one (because the one you try to scan they say is broken, I bet without even checking), and after the next one doesn't work as well, they ask you to reinstall the app. After that, it works. I wonder why this doesn't happen with other apps.

Intransparent pricing when using passes, which looks to be made on purpose — you buy a pass for 40 minutes and get charged additionally, even if you are within the 40-minute mark. Only after that I I could see that each ride covered with pass is limited to 20 minutes, and the rest should be payed additionally. Never saw that with other providers, neither was it made clear when purchasing the pass. These kind of tricks ruin the whole experience, and I probably would avoid Tier from now on.

Very poor experience. I installed the app to check the price for a small trip. You have to register, confirme the registration, add payment methods only to realise that the price for a short trip is not written anywhere. You have probably to take a ride and wait to see how much it costs at the end. I am not willing to do this blindly nor to pay for a complete day just to travel 3km.