
Abi Bliss
We used this for a trip to Sweden on the premise that this was the only country it currently (Aug 26) fully worked for. However it turned out that the app doesn't yet support exit journeys as the search function for border exit points doesn't function. So we could only use it one way, saving us about 10 minutes overall (once time spent at home entering pre-reg info was taken into account).
4 people found this review helpful

Tara Cason
I honestly just don't understand the point of this app... it's not connected to me, you just re-download it if you forget your passcode. When we went to Portugal, the app had absolutely no use there, wasn't checked upon entry or exit though we had it downloaded. Functionally, it seems rather useless, our exit "trip" from Portugal wouldn't populate fully, so it's just sitting there on the app, no data associated. Now, the internet is screaming that Spain is using it, but Spain isn't on the app.
12 people found this review helpful
European Union
August 3, 2026
Thank you for your feedback! Currently the app can be used for entering Portugal and Sweden. More countries will be added later, so stay tuned for updates! The up-to-date list of countries can be found at europa.eu/ees.

Paul Cadd
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It doesn't support the Z Fold 7 One UI 8. I tired the internal (fold) camera, front camera, reset the camera, turn off ALL Samsung Optimisation. I still get a 'Solarised' / Negative image whilst verifying my photo. it can't detect my face in the oval. I've reset cache, forced app close. I can't take a screenshot of the image as it won't allow, even for errors. I have just tried on a Samung Ultra S22 and it's exactly the same, solarised pucture whole screen flashes red/blue & image too dark light
5 people found this review helpful
European Union
July 1, 2026
Thank you for bringing this to our attention! To help us resolve this as quickly as possible, please report the issue directly through the app (Settings – Report an Issue). Your feedback is greatly appreciated and essential for improving the app's performance and user experience.